How do I provide System Information about my computer?

To determine the cause of your issue, we may ask you to provide us system information about your machine.

You can do this, by following the simple steps below:

1. Run the Microsoft System Information tool:

Click Start -> type msinfo32 in the Search box -> press Enter

or

Press +R on your keyboard.

2. Save the information about your computer in an .info file:

Click File -> click Save -> in the Save As window that appears, enter a file name and choose the location where you want to save the .info file -> click Save.

3. Send the saved .info file to support@idphotocapture.com.

In some situations, we ask you to send us information not as an .info file, but as a screenshot of the System Information window.

To do this, please follow this steps:

Saving Event Viewer error information to .evtx file

How can I get a Demo version?

You can try any of our products using it’s demo version.

Demo versions are free of charge. You just download the application which you want to test from our website and launch it in the demo mode.

We don’t restrict application functionality in demo versions. Therefore, all features work just like in paid versions, including camera control. The only difference between demo versions and paid versions is the demo sign added on the saved images as shown in the photo on the left.

Also we don’t limit the validity period of demo versions so you can test the sofware as much time as you need.

To get a demo version, please follow these steps:

Step 1. Go to the download page on our website at https://idphotocapture.com/downloads/.

Step 2. Click Download next to the product which you want to test to download it’s installer.

Step 3. Run the installer and follow the instructions of the wizard to install the application.

Detailed instructions on how to instal our software you can find in the user guides for each product at https://idphotocapture.com/articles/manuals/.

Step 4. After the application is installed launch it. To begin working in the demo mode press the Continue with Demo button in the appeared window.

Done! That the application is working in the demo mode you will recognize by the Demo mode text in the window tittle.

Now you can connect your camera to the application and thoroughly test all features on your real tasks.

If you have any questions about demo versions or you need advise about choosing the product, please email us at support@idphotocapture.com we will be happy to help you.

Our Support and Update policy

Support

We strive to make our products more convenient and efficient for you. That is why we provide the technical support free of charge and without any time limits. This policy applies to the technical support for all our software products.

You can contact our support service via the ticket system (http://idphotocapture.com/support/), the feedback form from our website (http://idphotocapture.com/supports/), and e-mail (support@idphotocapture.com).

We will appreciate if you use the ticket system. This way allows us to save and structure the user requests and so improve our support service.

If you have any questions about our support terms, please email us at support@idphotocapture.com we will be happy to provide you with the necessary information.

Updates

We constantly update our software products – optimize the existing features and add the new options.

Updates for same product are provided free of charge. To update the application just download it`s latest version from our website at https://idphotocapture.com/downloads/.

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Please make sure that update which you are going to download and the application installed on your PC have the same names. For example, inPhoto ID PS and inPhoto ID SLR are two different applications.

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Please keep the license serial number, because the application may request it after updating. To learn where you can see the license serial number, please read the article at https://idphotocapture.com/recover-serial-number/.

If for your business goals more suitable another our product, please contact us at sales@idphotocapture.com and we offer you optimal conditions to upgrade your license.

To get familiar with our products you can just download their demo versions from our website at https://idphotocapture.com/downloads. Fore more information about demo versions, please see https://idphotocapture.com/Demo-version/.

Command Line Interface (CLI)

IDPhoto Processor has not only the graphical user interface (GUI) but also the command-line interface (CLI).

In some cases, CLI provides the fast access to the application functions and saves the computer resources compared to GUI. Also use CLI if you want to automate image processing. You can do it through a batch file.

IDPhoto Processor CLI allows to process one image or all images in the folder. Code samples is given later in this article.

The application accepts the following arguments:

/process – runs image processing from the specified source

/source="<path>" – sets the path to the folder where the source images are located, or directly to the image if you want to process only one image

/saveas="<path>" – sets the path to the folder where you want to save the processed images

/profile=<profile> – sets the specified profile

If the /saveas and /profile arguments are not set IDPhoto Processor applies values set in the last session. This rule applies to all IDPhoto Processor settings.

IDPhotoProcessor_CLI.exe is located in the application folder:

                 C:\Program Files\IDPhoto Processor\IDPhotoProcessor_CLI.exe

Code samples:

How to process one image?

How to process all images in the folder?

You can find more information on CLI in the IDPhoto Processor user guide located at https://idphotocapture.com/docs/manuals/Processor_EN/HTML/index.html.

How to install PS Driver?

PS Driver is a special driver that the inPhoto PS application uses for remote camera control.

To install it follow these steps:

1. Turn off the camera and disconnect it from your PC.

2. Open your application folder and find the driver installer file – install_psdriver.cmd.

If your application is inPhoto ID PS the file path will be:

C:\Program Files\inPhoto ID PS\install_psdriver.cmd.

If your application is inPhoto Capture PS the file path will be:

C:\Program Files\inPhoto Capture PS\install_psdriver.cmd.

3. Run install_psdriver.cmd as an administrator. How to do this, please see the article at https://idphotocapture.com/run-as-administrator/.

4. Restart your PC.

inPhoto ID PS doesn`t find the camera

Issue:

You turned on the camera and connected it to the PC with a USB cable, but inPhoto ID PS doesn`t recognize the camera. In this case, the preview remains black and the message Camera is not connected displays in the status bar.

Cause:

Causes of the error may be two:

I. PS Module didn`t start.

To determine this cause, please turn on the camera and see what it is doing. If you will see the message on the camera screen as shown in the screenshot below, then the camera screen will go off and the camera lens will extend PS Module has been successfully started. If it has not happened, please see below section If PS Module does not start.

II. Your PC didn`t recognize the camera.

To determine this cause, please enter the Start menu -> Device Manager -> Universal Serial Bus devices and see if your camera is in the list. How to run Device Manager, you can find later in this article.

Please note that if no one USB device is connected to your PC the Universal Serial Bus devices item is not in Device Manager.

How to run Device Manager?

Solution:

If PS Module does not start:

1. Make sure the memory card is locked.

To lock a memory card turn the lock switch in the position opposite to the "Lock" mark.

2. Try another type of the memory card. What memory cards work stably you can read in the article at https://idphotocapture.com/problem-memory-card/.

3. If above ways don`t troubleshoot the issue and PS Module does not start, please contact our support.

If your camera is not in the Universal Serial Bus devices list:

1. Connect the camera to another USB port on your PC.

2. Check that the USB cable is functioning properly.

3. Re-install PS Driver. The step-by-step manual is given at https://idphotocapture.com/ps-driver/.

Error: "GUI … has stopped working"

Issue:

When you try to start the IDPhoto or inPhoto application the error message GUI … has stopped working appears.

Cause:

The application requires .Net framework 3.0 and .Net framework 4.5.

Solution:

Install .Net framework 3.0 or later and .Net framework 4.5 or later on your PC.

You can use the universal way – download the suitable .Net framework features from the Microsoft website. We suggest .Net framework 3.5 (Full Package) accessed at https://www.microsoft.com/en-us/download/details.aspx?id=25150 and .Net framework 4.5.2 accessed at https://www.microsoft.com/en-us/download/details.aspx?id=42642.

Or you can choose the more convenient way – install .Net framework features using Windows. The detailed instruction is given below.

How to install the .Net framework features on Windows 10, Windows 8.1 and Windows 8? You can also use these instructions for earlier Windows versions.

If the issue persists after you have installed the .Net framework features, please re-install the application. Follow these steps:

1. Fully remove the application from your PC. A step-by-step guide is given in the article at https://idphotocapture.com/removing-inphoto-and-idphoto/.

2. Restart the computer.

3. Install the application.

Remote support via TeamViewer

With TeamViewer, we can connect to your computer and solve problems as if we were sitting next to you.

Such way lets us perform all needed actions to fix your problem.

To start the TeamViewer session, please do the following:

1. Download TeamViewer for Windows from our website at https://download.teamviewer.com/download/TeamViewer_Setup.exe

2. Install TeamViewer on your PC. A detailed instruction, please see at https://community.teamviewer.com/t5/Knowledge-Base/How-to-install-TeamViewer-on-Windows-7-8-and-10/ta-p/1389#toc-hId-678357794.

3. Run TeamViewer.

4. Inform our support staff the login and password.

5. When the service manager connects to your computer you will see the follow window in the bottom right corner of the screen.

If you want to generate a new password, please do the following:

1. Hover the mouse pointer over the Password field.

2. Click the appeared picture.

3. In the opened menu, select Create new random password.