How to fix application windows display problems on high DPI monitors?

This instructions will help you to fix any of the following problems that can occurs on high DPI monitors:

• application window is too small
• text in application window is too small and unreadable
• user interface controls is too small (e.g. buttons, checkboxes, drop-down lists and so on)
• application window is blurry

Please change high DPI compatibility settings:

1. Locate application link on desktop or start menu, right click on it, choose “Properties” menu item

   




2. In application properties window please choose “Compatibility” tab first, and then press “Change high DPI settings” button

   




3. In high DPI settings please:
   • Check “Use this setting to fix scaling…”
   • Choose use when “I open this program” in drop-down list
   • Check “Override …” and choose “System (Enhanced)”
   • Press OK

   




4. In application properties window press OK (or Apply and then Close)

inPhoto Capture 1.x or inPhoto ID 1.x fails during start with “System time” error

If you need to recover your license serial number for inPhoto Capture 1.x or inPhoto ID 1.x please check the following methods.

If you can start the application you can find your serial number in the About dialogue. The dialogue is located in the main menu > Help > About.

If you cannot start the application please use our special utility for recovery license serial number for inPhoto Capture 1.x or inPhoto ID 1.x It collects all needed information from your system and saves it to a text file. After receiving this file we will be able to restore your serial number. Utility will collect only configuration files and registry keys created by the application itself, no personal or system information collected, all collected information can be checked prior to sending.

Download utility: http://idphotocapture.com/files/support/nrecovery.exe

Start utility, locate nrecovery.txt on the same folder, send this file to support@idphotocapture.com

Remote support via SupRemo

For remote support, we use reliable and user-friendly software – SupRemo. SupRemo doesn`t require installation and configuration of firewalls so it is safe for a computer system. Setting up a remote connection via SupRemo takes about a minute. To do this, please follow the steps below.

Step 1. Download SupRemo at supremocontrol.com/download-supremo/#download.

Step 2. Run SupRemo.

When you run SupRemo, you may see a security warning. In this case, to confirm that you want to run Supremo.exe click Run.

Step 3. In the appeared Welcome to SupRemo window choose Run Supremo (as set by default) and click Accept.

Step 4. In the Supremo window that opens, you will see Your ID and Password.

Copy this data.

То copy Your ID and Password at once click Copy access data.

Then paste them into the message and send to our support. Please send the data in the same way which you contacted us when you set this support session. If you used email, please send the message to support@idphotocapture.com.

Done! Now everything is ready to set up the remote connection.

Start of remote session

When our support engineer has connected to your computer a pop-up message will appear in the lower right corner of the screen.

Text chat

During the remote session you can keep in touch with us via a text chat.

You can minimize the main SupRemo window and place the chat window where it will convenient for you to monitor messages. For example, in the lower right corner of the screen.

The text chat window can only be opened by the connecting partner (in this case, only by us). So, please don`t close the text chat window until the end of the remote session to you can write us a message.

End of remote session

To end the remote session simply close the Supremo window.

If the remote session is ended by us you will see a pop-up message as shown bellow.

How to manage, edit, and transfer a configuration file?

A configuration file contains the current application settings: camera settings,  interface settings, image processing settings and others.

You can edit the configuration file. And you also can transfer it to another computer.

The configuration file of any inPhoto or IDPhoto application is called defaultSettings.conf.

Every time the application starts, it backs up defaultSettings.conf which is called ~defaultSettings.conf. If defaultSettings.conf is wrong or missing the application loads the settings from ~defaultSettings.conf.

Paths to configuration files located in Windows Vista/7/8/10:

Paths to configuration files located in Windows XP:

How to edit an inPhoto configuration file?

Occasionally, you may need to change the application settings using the configuration file.

We will show you how to edit the configuration file with a simple example. We will change the value of the image counter so that image numbering doesn`t start with 1, but with 1000.

Please follow the steps:

Step 1. Close the inPhoto application. Please do this via the File menu -> Exit. If you use the application will hide to tray, but won`t close completely.

Step 2. Find defaultSettings.conf on your PC. The paths to the configuration files of the inPhoto or IDPhoto applications, please see in this article here.

Step 3. Open defaultSettings.conf by any text editor. We use Notepad.

Step 4. Find ImageCounter in the Core section. This variable stores a number of the next saved image.

Step 5. Change the ImageCounter value to the one you want to start numbering of the saved images. We change 1 to 1000. To save changes press Ctrl+S on the keyboard or click .

Please pay close attention when editing the configuration file. If you delete "," or ";" or "}" or another punctuation mark by mistake the file structure will be broken and the application won`t be able load the file. In this case, it loads a backup which doesn`t have your changes.

Step 6. Start the application.

Step 7. Check the ImageCounter value. To do this, open the File menu -> Options -> the Save file tab -> the Next Image box. In our example, we see the counter in the image name is 1000 as we have written in the file.

If you see the value has not changed the defaultSettings.conf structure was likely broken during editing. As a result, the application could not load defaultSettings.conf and loaded the backup and then wrote the settings loaded from the backup to defaultSettings.conf. So when you open it you will see ImageCounter has old value.

In this situation, to attain the goal and change the setting – simply repeat the above steps saving the configuration file structure.

How to transfer the configuration file to another PC?

Sometimes you may need to transfer the configuration file to another PC or another user.

It`s easy to do: copy defaultSettings.conf on your computer (file location, please see above) and replace defaultSettings.conf on a computer where you want use your settings.

In the same folder with defaultSettings.conf, you will see ~defaultSettings.conf. It`s a backup of the configuration file. You don`t need to copy it.

See also:

How to transfer profiles?

inPhoto ID Webcam or inPhoto Capture Webcam preview
doesn`t work

Issue:

After you have started inPhoto ID Webcam or inPhoto Capture Webcam, the preview remains black in the application window.

Cause:

To determine the cause of the problem, please check two things:

1. Open the Camera menu -> Select camera and see if your camera is in the list.

2. See which message appears in the status bar.

If your camera is in the list and you see the "Camera is not connected" message in the status bar the specific resolution is likely set on your camera that inPhoto ID Webcam or inPhoto Capture Webcam doesn`t support.

If you have another situation, please connect to our support at support@idphotocapture.com.

Solution:

You need to change the camera resolution and restart inPhoto ID Webcam or inPhoto Capture Webcam.

Please do this as follows:

1. In the inPhoto ID Webcam or inPhoto Capture Webcam window, in the menu at right, click Camera format.

2. Select the 640×480 value from the Video Resolution drop-down list -> click Ok.

In the Camera format dialog, the Snapshot resolution field may also be available. This means that your camera has an option to set different resolutions for a preview and a snapshot. In this case, please only change Video resolution, but do not change Snapshot resolution.

3. Restart inPhoto ID Webcam or inPhoto Capture Webcam:

Click File -> Exit and start the application again.

Please use only the Exit button to close inPhoto ID Webcam or inPhoto Capture Webcam so other ways may not close the application completely.

If the above steps have fixed the problem you will see the camera image on the preview after application start.

Now that the application works properly you can select another resolution from the Video Resolution list you want to use.

How do I provide System Information about my computer?

To determine the cause of your issue, we may ask you to provide us system information about your machine.

You can do this, by following the simple steps below:

1. Run the Microsoft System Information tool:

Click Start -> type msinfo32 in the Search box -> press Enter

or

Press +R on your keyboard.

2. Save the information about your computer in an .info file:

Click File -> click Save -> in the Save As window that appears, enter a file name and choose the location where you want to save the .info file -> click Save.

3. Send the saved .info file to support@idphotocapture.com.

In some situations, we ask you to send us information not as an .info file, but as a screenshot of the System Information window.

To do this, please follow this steps:

Saving Event Viewer error information to .evtx file

How can I get a Demo version?

You can try any of our products using it’s demo version.

Demo versions are free of charge. You just download the application which you want to test from our website and launch it in the demo mode.

We don’t restrict application functionality in demo versions. Therefore, all features work just like in paid versions, including camera control. The only difference between demo versions and paid versions is the demo sign added on the saved images as shown in the photo on the left.

Also we don’t limit the validity period of demo versions so you can test the sofware as much time as you need.

To get a demo version, please follow these steps:

Step 1. Go to the download page on our website at https://idphotocapture.com/downloads/.

Step 2. Click Download next to the product which you want to test to download it’s installer.

Step 3. Run the installer and follow the instructions of the wizard to install the application.

Detailed instructions on how to instal our software you can find in the user guides for each product at https://idphotocapture.com/articles/manuals/.

Step 4. After the application is installed launch it. To begin working in the demo mode press the Continue with Demo button in the appeared window.

Done! That the application is working in the demo mode you will recognize by the Demo mode text in the window tittle.

Now you can connect your camera to the application and thoroughly test all features on your real tasks.

If you have any questions about demo versions or you need advise about choosing the product, please email us at support@idphotocapture.com we will be happy to help you.

Our Support and Update policy

Support

We strive to make our products more convenient and efficient for you. That is why we provide the technical support free of charge and without any time limits. This policy applies to the technical support for all our software products.

You can contact our support service via the ticket system (http://idphotocapture.com/support/), the feedback form from our website (http://idphotocapture.com/supports/), and e-mail (support@idphotocapture.com).

We will appreciate if you use the ticket system. This way allows us to save and structure the user requests and so improve our support service.

If you have any questions about our support terms, please email us at support@idphotocapture.com we will be happy to provide you with the necessary information.

Updates

We constantly update our software products – optimize the existing features and add the new options.

Updates for same product are provided free of charge. To update the application just download it`s latest version from our website at https://idphotocapture.com/downloads/.

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Please make sure that update which you are going to download and the application installed on your PC have the same names. For example, inPhoto ID PS and inPhoto ID SLR are two different applications.

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Please keep the license serial number, because the application may request it after updating. To learn where you can see the license serial number, please read the article at https://idphotocapture.com/recover-serial-number/.

If for your business goals more suitable another our product, please contact us at sales@idphotocapture.com and we offer you optimal conditions to upgrade your license.

To get familiar with our products you can just download their demo versions from our website at https://idphotocapture.com/downloads. Fore more information about demo versions, please see https://idphotocapture.com/Demo-version/.