IDPhoto Processor hangs when you browse the folder containing large amount of files or during start

Issue:

When you browse to the folder with images IDPhoto Processor hangs and displays the Error Report.

Cause:

When you browse to the folder with images IDPhoto Processor requests Windows to generate thumbnails. If the folder contains large amount of images the thumbnails creation in some cases may overflow Windows graphics memory and IDPhoto Processor will hang.

Solution:

Please try to disable thumbnails in the IDPhoto Processor explorer.

You can do this by using following methods:

Method 1. Start IDPhoto Processor and browse to another folder.

Enter the Explorer menu -> check Disable thumbnails.

The Disable thumbnails command disables the thumbnails display in the IDPhoto Processor explorer. This command doesn`t impact on other features of the application.

Now you can return to the desired folder.

Addition

If you browse to another folder, but the error occurs then the Windows graphics memory is already full.

In this case, restart IDPhoto Processor. The application will open the folder that you last browsed during next start and you avoid the issue. Then, enter the Explorer menu and check Disable thumbnails.

After that you can continue to use the desired folder.

Method 2. You can also use the command line DisableThumbnails key to disable preview at application start. Using this key, you can start IDPhoto Processor with thumbnails disabled and prevent the error.

IDPhotoProcessor.exe /DisableThumbnails

If above methods is not suitable, please send us the Log file of IDPhoto Processor. We analyze your case and identify what causes the issue.

Where are located the Log files of applications, please see Sending log files of inPhoto or IDPhoto applications.

inPhoto ID Webcam hangs or fails during start

Issue:

After you have started inPhoto ID Webcam the application window displays but the preview doesn`t show. Then, inPhoto ID Webcam hangs or displays the Error Report.

Cause:

inPhoto ID Webcam connects to the first device in the Imaging devices list during start. The Imaging devices list contains all webcams connected to your PC and the devices that emulate some functions of webcams. Some of the devices, especially emulated, have invalid features or properties and inPhoto ID Webcam may have problems during connection with such devices.

Solution:

Please disable other devices located in the Imaging devices list except the webcam you want use. You can check exact invalid device by disabling devices in the list one by one.

Step 1. Enter Start menu -> Device Manager -> Imaging devices.

Step 2. Disable devices except the webcam you want use with inPhoto ID Webcam. You can check exact invalid device by disabling devices in the list one by one.

Step 3. Restart your PC and start inPhoto ID Webcam.

Please let us know which device you disabled to resolve the issue. We analyze your case and try fix same issue in the future. Thank you.

If you still experience the issue after you have followed the above steps – please send us the Log files of inPhoto ID Webcam. So we can identify what causes the issue.

Where are located the Log files of application, please see Sending log files of inPhoto or IDPhoto applications.

How to test TWAIN transfer with inPhoto/IDPhoto application

Image transfer with TWAIN involves user application to which the image will be transferred and TWAIN driver which acts as an image source.

For more details on TWAIN, please see the About TWAIN article.

We recommend to use XnView freeware software as testing TWAIN-compliant application.

In following example inPhoto ID PS used as an TWAIN driver. Please notice that TWAIN transfer works equally in all inPhoto/IDPhoto applications. You can test the TWAIN transfer in same way for any inPhoto/IDPhoto application.

Please make sure that a camera is connected to inPhoto ID PS.

Step 1. Start XnView.

Step 2. In the File menu, click Select TWAIN source.

Step 3. In the appeared Select Source dialog, select inPhoto ID PS from the source list.

Step 4. In the File menu, click Acquire. This command will start inPhoto ID PS as TWAIN data source.

Step 5. In shown inPhoto ID PS application window run Capture to TWAIN command.

inPhoto ID PS will capture image. Please notice that image processing window can be shown. In this case just confirm processing results.

Step 6. After inPhoto ID PS completes transfer the image will be shown in XnView.

Conclusion

You can use TWAIN testing procedure in case of any issues with starting inPhoto/IDPhoto applications with TWAIN or any TWAIN transfer errors. It will show if issue relates to inPhoto/IDPhoto application itself or to TWAIN-compliant application in which image transferred.

"Capture to TWAIN" command is not available

Issue:

The Capture to TWAIN command is disabled.

Cause:

If you run the inPhoto/IDPhoto application as a standalone application the Capture to TWAIN command is disabled. Please notice that this is correct behavior!

To make TWAIN transfer enabled the inPhoto/IDPhoto application must be run as TWAIN driver (also called a data source or an image source).

You can start the inPhoto/IDPhoto application as TWAIN driver from the user application to which you want to transfer an image via TWAIN.

If you start the inPhoto/IDPhoto application in such a way the user application establishes TWAIN connection with the inPhoto/IDPhoto as an image data source. So the inPhoto/IDPhoto application is able to transfer an image via TWAIN, and the Capture to TWAIN button is enabled.

If you run the inPhoto/IDPhoto application as a standalone application image transferring via TWAIN is impossible, and the Capture to TWAIN button is disable.

More details on image transferring via TWAIN please see the About TWAIN article.

Solution:

To enable the Capture to TWAIN command please start the inPhoto/IDPhoto application as TWAIN driver.

Please refer to following example on starting inPhoto/IDPhoto application as TWAIN driver in XnView imaging software.

For more information about XnView software please visit xnview.com.

1. Start XnView.

2. In the File menu, click Select TWAIN source.

3. In the Select Source dialog, choose desired inPhoto/IDPhoto application. In this example, we use inPhoto ID PS.

4. In the File menu, click Acquire.

5. So we start inPhoto ID PS as TWAIN driver. As you can see on the screenshot below, the Capture to TWAIN command is now available.

A full example of image capturing to TWAIN with XnView you can find in the How to test TWAN transfer with inPhoto/IDPhoto application article.

TWAIN is the software protocol that makes it possible to directly transfer images from image-capturing devices, like scanners and digital cameras, to applications.

Without TWAIN, you need to save the image to a disc and then manually locate image file and open it. TWAIN makes it possible directly transfer image without saving it to the disc.

Using TWAIN protocol software applications and image-capturing devices can understand each other and interact.

Image-capturing devices work via TWAIN data source usually called TWAIN driver. Not only a real device, like scanner or digital camera, but software application as well can work as a data source.

The following IDPhotoCapture products can work as data sources:

•inPhoto ID Webcam

•inPhoto ID PS

•inPhoto ID SLR

•IDPhoto Processor

•inPhoto Capture PS

•inPhoto Capture SLR

TWAIN protocol includes data transfer standard and special API interface for applications and drivers. TWAIN drivers are applications for managing image-capturing devices implementing TWAIN data-source mode. Normally, TWAIN drivers have a graphical user interface and operate as a data source control panel. TWAIN drivers generally also allow configuring image settings, such as size, orientation, color balance, etc. before the image is received by the application.

Image transfer with TWAIN involves user application supporting TWAIN protocol to which the image will be transferred and TWAIN driver which acts as an image source. Most imaging software applications handling TWAIN support, however please verify such a possibility for the application you want to use.

Only the application can initiate an image transfer. So you can start TWAIN driver only from application.

Various applications have their own commands for receiving files from a data source. Normally, these commands are found in the File menu and labelled as Acquire or Import. Notice that more than one TWAIN driver can be installed in a system, so you may need to choose exact data source from list. For this purpose, a Select source command is used which is also normally can be found in the File menu.

General order of image transfer via TWAIN.

1.A user starts the application to which image will be transferred. From application, user selects and starts the TWAIN driver.

2.After a TWAIN driver call, the application enters the standby mode and waits when the driver send the image. The application may be locked in standby mode. Real behavior of each application may differ and depends on the configuration specified by developers.

3.While the application is waiting, the driver becomes a main controlling unit. The user manages a data acquisition device and captures an image.

4.After the image is captured, the driver transfers it to the waiting application.

5.After the transfer process is finished, the application may demand to close the driver. Further transfer via TWAIN is impossible with closed driver. In this case, to repeat image transfer driver must be started from the application again. Real behavior of each application may differ and depends on the configuration specified by developers.

How to fully remove inPhoto and IDPhoto software from your PC

To fully remove all inPhoto and IDPhoto applications from your PC just use our inPhoto/IDPhoto Remover and then restart the PC.

Step 1. Download inPhoto/IDPhoto Remover from our website.

Step 2. Before you start inPhoto/IDPhoto Remover, please, keep the serial numbers of the applications. This utility removes the activation data too.

You can find the serial number in the About dialogue of the application. The dialogue is located in the main menu > > About.

Step 3. Close all inPhoto and IDPhoto applications.

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Step 4. Start inPhoto/IDPhoto Remover and click the Remove button.

Step 5. Please wait until the utility has completed then click the Next button.

Step 6. Done! The inPhoto and IDPhoto applications, all it`s components and records in the system registry have been completely removed from your PC.

To close wizard click the Finish button.

Step 7. After inPhoto and IDPhoto software has been removed please restart your PC to complete removing.

How do I recover my Serial Number

If you lose your serial number you can recover it use following methods.

Method 1. If you can start the application you can find your serial number in the About dialogue. The dialogue is located in the main menu > > About.

Method 2. Choose this method if you cannot start the application but you can extract application files from hard disk. In this case, please, send ActivationData.dat to our support.

If you have application inPhoto version 1 send us inPhoto.ini instead ActivationData.dat.

An activation data file contains an encrypted serial number, we will extract it and notify you.

Paths to ActivationData.dat and inPhoto.ini are given in the table below.

Method 3. We can also determine your serial number by IP address. To do so, please, send an IP address to our support.

You can use this way if:

1. IP address is static.

2. IP address has not changed since you activated your serial number.

3. You activated only one serial number from the IP address. If you activated several serial numbers from one IP address, please, send us the serial numbers for other applications.

To know your IP address you can using findmyip.org or myip.com.

Method 4. If none of the above methods is suitable, please send the detailed data of your order (application name, date of purchase, way of purchase (directly or via reseller), etc) to our support.

If the provided data is sufficient to identify the order we will send your serial number to the email specified in the order.

If the data is insufficient we will request you to provide additional information.

inPhoto or IDPhoto applications displays the “Activation Service cannot be started” error during start

Issue:

When you try to start the application the error message Service cannot be started appears.

Cause:

The activation service cannot be started for any reason. The activation service executable file could be deleted or corrupted during any actions with your PC.

You can find ActivationService.exe in the folder:

C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\

Solution:

Please, reinstall the activation service.

Step 1. Make sure that you know the serial number of the application, if not, recover it. You will need it to activate the application.

Please, recover the serial number before you reinstall the activation service. In this case, we can identify your serial number using the data files of application. After reinstalling these files will be deleted and it will be more difficult to recover the serial number.

How you can recover your serial number, please see in the How do I recover my Serial Number article.

Step 2. Download inPhoto/IDPhoto Remover from our website.. This utility fully removes all inPhoto and IDPhoto software and all it`s components from the system.

Step 3. Start inPhoto/IDPhoto Remover and follow the instructions of the wizard.

Step 4. Restart the computer.

Step 5. Install the application. The activation service will be installed along with the application.

If the issue persists after you have reinstalled the activation service please run ServiceRepair.cmd. It registers the activation service in the operating system and also create the log file that contains the detailed description of the error.

ServiceRepair.cmd located at:

C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepair.cmd

If ServiceRepair.cmd does not troubleshoot the issue please send the files listed below to our support at /supports/:

1. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ActivationService.InstallLog

2. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\InstallUtil.InstallLog

3. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepairCMDLog.txt

4. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\StartLog.txt

We use the log files to identify the cause of the error and fix it.

Send us log files (for inPhoto and IDPhoto)

If you experience issues with our applications you can send us application Log file. We will study file contents and can identify that causes the error.

The Log file is overwritten each time you start the application. To ensure that the actions causing the error were written in the Log file, please do the following:

1.Reproduce the issue.

2.Close the application. Please note that you should not to hide application to trey and close it completely. If application hangs use End Task from Windows Task Manager.  

3.Send us Log.txt of your application.

Paths to Log files located in Windows Vista/7/8/10:

Paths to Log files located in Windows XP:

The following screenshot shows where is located Log.txt of IDPhoto Processor in Windows 10:

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In Windows localized versions, the folder "Users" is translated into the language of the Operating System. In Spanish version of Windows, for example, the folder "Users" will be named the "Usuarios".

inPhoto ID SLR or inPhoto Capture SLR displays the "The Camera failed capturing an image" or "Failed to capture image" error

Issue:

After you have clicked Capture to TWAIN or Capture to File the application displays the "The Camera failed capturing an image" or "Failed to capture image" error.

For versions prior to Version 2.16.1

For Version 2.16.1 and next versions

Cause:

Causes of the error may be two:

1. The camera cannot detect the subject of focusing.

For example, to get a test shot you aim the camera lens at a blank wall and set high zoom. In such conditions, the focusing system of the camera "does not see" the difference between image points and cannot choose the target to focus.

If the subject of focusing is not detected the camera will not shoot. In this case, the application receives the message from the camera that shooting cannot be undone and displays the error.

2. The error caused by SD memory card.

The memory card can rarely cause an issue when you control a camera remotely. inPhoto ID SLR and inPhoto Capture SLR interact with the camera with or without a memory card. To fix the issue use the camera without a memory card.

Solution:

1. If case of focusing problem, please, proceed as follows:

•Please choose subject with color that differs from background.

•Compose your shot so that it contains both subject and background.

•Zoom out or increase the distance between the camera and the subject, if you using a single focal length lens.

•Adjust the lighting so that image colors became brighter and more intense. If the shot is too dark or too light the focusing system cannot differs subject color and background color.

2. In case of SD card issue, please, remove card from camera.