inPhoto Capture 1.x or inPhoto ID 1.x fails during start with “System time” error

Issue:

During inPhoto ID 1.x or inPhoto Capture 1.x start you are getting error message “System time must be between 2000-2020”

Solution:

Check the exact installed product name. It is shown in the header of the error message window.

Update your version to 1.10.3 from archived product page:

or use direct links:

1. inPhoto Capture 1.x
https://idphotocapture.com/files/inphotocapture.exe

2. inPhoto ID 1.x
https://idphotocapture.com/files/inphotoid.exe

Before installing the updated version please close the inPhoto application and check that it is completely closed and not minimized to tray.

Before installing the updated version please also check that you have a license serial number of the installed product. Generally update will not reset your license information, but in rare cases new activation may be needed. Refer to following article on possible ways of restoring serial number: How do I recover my Serial Number

If you have a custom version of the inPhoto Capture 1.x or inPhoto ID 1.x applications please update your version manually instead of installing a new version.

for inPhoto Capture 1.x

1. check that you have administrative privileges for updating program files
2. close the inPhoto Capture and check that it is completely closed and not minimized to tray
3. download archive with files needed to update
   http://idphotocapture.com/files/support/inPhotoCapture-1103-files.zip
4. open or unzip archive to temporary folder (inPhoto.exe)
5. locate inPhoto Capture program folder, by default “C:\Program Files (x86)\Mars Systems\inPhoto Capture\”
6. it is recommended to make a backup copy of updating files (inPhoto.exe)
7. copy files from archive (inPhoto.exe) to inPhoto Capture program folder replacing existing file

for inPhoto ID 1.x

1. check that you have administrative privileges for updating program files
2. close the inPhoto ID and check that it is completely closed and not minimized to tray
3. download archive with files needed to update
   http://idphotocapture.com/files/support/inPhotoID-1103-files.zip
4. open or unzip archive to temporary folder (inPhoto.exe, ProcessImageWin.dll)
5. locate inPhoto Capture program folder, by default “C:\Program Files (x86)\Mars Systems\inPhoto Capture\”
6. it is recommended to make a backup copy of updating files (inPhoto.exe, ProcessImageWin.dll)
7. copy files from archive (inPhoto.exe, ProcessImageWin.dll) to inPhoto Capture program folder replacing existing file

If you need to manually edit inPhoto.ini file please locate it in following folders:

for inPhoto Capture 1.x

• Windows XP
  C:\Documents and Settings\All Users\Application Data\Mars Systems\inPhoto Capture\
  C:\Documents and Settings\[User Account Name]\Application Data\Mars Systems\inPhoto Capture\
• Windows Vista/7/8/10
  C:\ProgramData\Mars Systems\inPhoto Capture\
  C:\Users\[User Account Name]\AppData\Roaming\Mars Systems\inPhoto Capture\

for inPhoto ID 1.x

• Windows XP
  C:\Documents and Settings\All Users\Application Data\Mars Systems\inPhoto ID\
  C:\Documents and Settings\[User Account Name]\Application Data\Mars Systems\inPhoto ID\
• Windows Vista/7/8/10
  C:\ProgramData\Mars Systems\inPhoto ID\
  C:\Users\[User Account Name]\AppData\Roaming\Mars Systems\inPhoto ID\

Please notice that inPhoto.ini in “All Users”/”ProgramData” folder is only used as default .ini file for new users during the first start of application. inPhoto always uses values from “Application Data”/”AppData” .ini file. If you want to apply changes to ini file then you need to edit all inPhoto.ini files for all users, or you can edit only one .ini file in “All Users”/”ProgramData” folder and delete folders created for users, so they will be restored on next start with default values from “All Users”/”ProgramData” folder.
Please check that you have a license serial number before deleting folders.

How to prepare Canon EOS camera for remote control

Before using Canon EOS camera with inPhoto remote control software, please check following camera settings.
Disconnect camera from USB, turn camera ON, and check, that camera have sufficient charge. On camera body press <MENU> button.

1) Locate and set the [Live View shoot] option to [Enable].

2) Locate and set the [Auto power off] option to [Disable]

3) Set the lens’s focus mode switch to AF. It is possible to use only AF mode in inPhoto ID SLR product. You will be able to control lens focus mode in inPhoto Capture SLR product. So it is recommended to use AF mode switch for remote control.

How to remove and attach Canon EOS cameras lens.

Issue:
During remote control camera lens autofocus mode is always off, or you are experiencing unpredictable issues with autofocus.

Cause:
Prior to removing camera lens disconnect camera from USB and turn camera OFF. Please perform lens removing only in dry and clean environments.

1) Locate the lens-release button on the front of the camera, labeled in the preceding figure;

2) Grip the rear collar of the lens. In other words, hold onto the stationary part of the lens that’s closest to the camera body;

3) Press the lens-release button while turning the lens away from the lens-release button (counterclockwise). You can feel the lens release from the mount at this point. Lift the lens off the mount to remove it;

Follow these steps to attach it to the camera body:

1) Locate the proper lens mounting index on the camera body. A mounting index is simply a marker that tells you where to align the lens with the camera body when connecting the two. Your camera has two of these markers — one red and one white

2) Align the mounting index on the lens with the correct one on the camera body

3) Keeping the mounting indexes aligned, position the lens on the camera’s lens mount

4) Turn the lens in a clockwise direction until the lens clicks into place. In other words, turn the lens toward the lens-release button

How to reset EOS camera to factory defaults?

Issue:
If you are experiencing some unexpected behavior from camera during remote control you can try to reset it to factory defaults. In some cases it help fix issues with camera settings, remote shooting and captured images.

Cause:
Prior to reset camera to defaults disconnect camera from USB, turn camera ON, and check that camera have sufficient charge. On camera body press <MENU> button.

Detach a lens from the camera body:

1) Under the Settings tab, select [Clear settings], then press <SET>.

2) Select [Clear all camera settings], then press <SET>.

3) Select [OK], then press <SET>. Wait for the camera to complete an internal reset procedure.

[Clear all camera settings] will reset the camera to the default settings. Check if you still experiencing the issue.

How to install PS Driver?

PS Driver is a special driver that the inPhoto PS application uses for remote camera control.

To install it follow these steps:

1. Turn off the camera and disconnect it from your PC.

2. Open your application folder and find the driver installer file – install_psdriver.cmd.

If your application is inPhoto ID PS the file path will be:

C:\Program Files\inPhoto ID PS\install_psdriver.cmd.

If your application is inPhoto Capture PS the file path will be:

C:\Program Files\inPhoto Capture PS\install_psdriver.cmd.

3. Run install_psdriver.cmd as an administrator. How to do this, please see the article at https://idphotocapture.com/run-as-administrator/.

4. Restart your PC.

Remote support via TeamViewer

With TeamViewer, we can connect to your computer and solve problems as if we were sitting next to you.

Such way lets us perform all needed actions to fix your problem.

To start the TeamViewer session, please do the following:

1. Download TeamViewer for Windows from our website at https://download.teamviewer.com/download/TeamViewer_Setup.exe

2. Install TeamViewer on your PC. A detailed instruction, please see at https://community.teamviewer.com/t5/Knowledge-Base/How-to-install-TeamViewer-on-Windows-7-8-and-10/ta-p/1389#toc-hId-678357794.

3. Run TeamViewer.

4. Inform our support staff the login and password.

5. When the service manager connects to your computer you will see the follow window in the bottom right corner of the screen.

If you want to generate a new password, please do the following:

1. Hover the mouse pointer over the Password field.

2. Click the appeared picture.

3. In the opened menu, select Create new random password.

How to run the inPhoto/IDPhoto application and the PS driver installer as an Administrator?

Way I. From Windows Explorer

Right-click the executable file that you want to run > in the appeared context menu, select Run as administrator.

inPhoto/IDPhoto application

PS driver installer

Way II. From Command Prompt

Click Start > type cmd > press Ctrl+Shift+Enter.

If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.

You have opened a Command Prompt with full administrator permissions. All applications you will run from this Command Prompt session you will run as an administrator.

An example of running inPhoto ID PS:        

         cd C:\Program Files (x86)\inPhoto ID PS\inPhoto.exe

An example of running PS driver installer:    

         cd C:\Program Files (x86)\inPhoto ID PS\install_psdriver.cmd

How to repair the Activation Service?

Way I. Reinstall

1. Check the serial number of the application. You will need it to activate the application. If you don`t know the serial number recover it. A detailed guide is given in the article at https://idphotocapture.com/recover-serial-number/. Please, do it before you reinstall the activation service.

2. Download inPhoto/IDPhoto Remover from our website at https://idphotocapture.com/downloads/utilities/#remover. This utility fully removes all inPhoto and IDPhoto software and all it`s components from the system.

3. Start inPhoto/IDPhoto Remover and follow the instructions of the wizard.

4. Restart the computer.

5. Install the application. The activation service will be installed along with the application.

Way II. Re-register

If the issue persists after you have reinstalled the activation service, please run ServiceRepair.cmd. It registers the activation service in the operating system and also create the log file that contains the detailed description of the error. Please run ServiceRepair.cmd as an administrator. How to do this, please see the article at https://idphotocapture.com/run-as-administrator/.

ServiceRepair.cmd located at:

C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepair.cmd

Way III. Contact to our support

If ServiceRepair.cmd does not troubleshoot the issue, please send the files listed below to our support at http://idphotocapture.com/supports/.

1. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ActivationService.InstallLog

2. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\InstallUtil.InstallLog

3. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepairCMDLog.txt

4. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\StartLog.txt

We use the log files to identify the cause of the issue and fix it.

Error: "Pipe is broken"

Issue:

When you try to start the application the error message Pipe is broken appears.

Cause:  

This error can have several causes:

1. The application cannot open the pipe with the activation service. In this case, the activation service is started and functioning properly, but the application cannot get the data from it.

2. A configuration file of the activation service is corrupt or the application has the insufficient rights. In both cases, the activation service cannot be run.

3. The application cannot check the data from the activation service. It occurs if the FIPS mode is enabled on your operating system.

Our applications use the modern encryption algorithms for securing data activation recommended. The FIPS mode does not support this encryption. If the mode is enabled the application cannot decrypt the activation information and cannot start.

To learn more about FIPS mode, please see the article at Why We’re Not Recommending FIPS Mode Anymore (Microsoft Security Baselines Blog).

Solution:

First, check that the FIPS mode is disabled on your PC. How to check or switch the mode, please see later in the article.

If the FIPS mode is enabled disable it, then restart your PC and try to run the application.

If the FIPS mode is disabled or the issue persists after you have disabled the FIPS mode the error is probably caused by 1 or 2 reason.

In this case, repair the activation service. A detailed guide, please see at https://idphotocapture.com/how-to-repair-the-activation-service.

To check or switch the FIPS mode, please follow these steps:

Error: "The service cannot be started"

Next

Issue:

When you try to start the application the error message Service cannot be started appears.

Cause:

The application cannot start the activation service and therefore hasn`t the license information.

The following reasons may cause this error: the activation service is corrupted, the activation service is not registered, the configuration file is corrupted, the activation service has insufficient rights, activation service versions conflict.

text

ActivationService.exe is located in:

C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\

Solution:

Repair the activation service. A detailed guide, please see at https://idphotocapture.com/how-to-repair-the-activation-service.