Our Support and Update policy

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Our Support and Update policy

Support

We strive to make our products more convenient and efficient for you. That is why we provide the technical support free of charge and without any time limits. This policy applies to the technical support for all our software products.

You can contact our support service via the ticket system (http://idphotocapture.com/support/), the feedback form from our website (http://idphotocapture.com/supports/), and e-mail (support@idphotocapture.com).

We will appreciate if you use the ticket system. This way allows us to save and structure the user requests and so improve our support service.

If you have any questions about our support terms, please email us at support@idphotocapture.com we will be happy to provide you with the necessary information.

Updates

We constantly update our software products – optimize the existing features and add the new options.

Updates for same product are provided free of charge. To update the application just download it`s latest version from our website at https://idphotocapture.com/downloads/.

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Please make sure that update which you are going to download and the application installed on your PC have the same names. For example, inPhoto ID PS and inPhoto ID SLR are two different applications.

 

IDPHOT~1_img15.

Please keep the license serial number, because the application may request it after updating. To learn where you can see the license serial number, please read the article at https://idphotocapture.com/recover-serial-number/.

 

If for your business goals more suitable another our product, please contact us at sales@idphotocapture.com and we offer you optimal conditions to upgrade your license.

To get familiar with our products you can just download their demo versions from our website at https://idphotocapture.com/downloads. Fore more information about demo versions, please see https://idphotocapture.com/Demo-version/.

Command Line Interface (CLI)

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Command Line Interface (CLI)

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IDPhoto Processor has not only the graphical user interface (GUI) but also the command-line interface (CLI).

In some cases, CLI provides the fast access to the application functions and saves the computer resources compared to GUI. Also use CLI if you want to automate image processing. You can do it through a batch file.

 

IDPhoto Processor CLI allows to process one image or all images in the folder. Code samples is given later in this article.

 

The application accepts the following arguments:

/process – runs image processing from the specified source

/source="<path>" – sets the path to the folder where the source images are located, or directly to the image if you want to process only one image

/saveas="<path>" – sets the path to the folder where you want to save the processed images

/profile=<profile> – sets the specified profile

If the /saveas and /profile arguments are not set IDPhoto Processor applies values set in the last session. This rule applies to all IDPhoto Processor settings.

 

IDPhotoProcessor_CLI.exe is located in the application folder:

                 C:\Program Files\IDPhoto Processor\IDPhotoProcessor_CLI.exe

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Code samples:

 

You can find more information on CLI in the IDPhoto Processor user guide located at https://idphotocapture.com/docs/manuals/Processor_EN/HTML/index.html.

inPhoto ID PS doesn`t find the camera

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inPhoto ID PS doesn`t find the camera

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Issue:

You turned on the camera and connected it to the PC with a USB cable, but inPhoto ID PS doesn`t recognize the camera. In this case, the preview remains black and the message Camera is not connected displays in the status bar.

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Cause:

Causes of the error may be two:

I. PS Module didn`t start.

To determine this cause, please turn on the camera and see what it is doing. If you will see the message on the camera screen as shown in the screenshot below, then the camera screen will go off and the camera lens will extend PS Module has been successfully started. If it has not happened, please see below section If PS Module does not start.

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II. Your PC didn`t recognize the camera.

To determine this cause, please enter the Start menu -> Device Manager -> Universal Serial Bus devices and see if your camera is in the list. How to run Device Manager, you can find later in this article.

Please note that if no one USB device is connected to your PC the Universal Serial Bus devices item is not in Device Manager.

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Solution:

If PS Module does not start:

1. Make sure the memory card is locked.

To lock a memory card turn the lock switch in the position opposite to the "Lock" mark.

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2. Try another type of the memory card. What memory cards work stably you can read in the article at https://idphotocapture.com/problem-memory-card/.

3. If above ways don`t troubleshoot the issue and PS Module does not start, please contact our support.

 

If your camera is not in the Universal Serial Bus devices list:

1. Connect the camera to another USB port on your PC.

2. Check that the USB cable is functioning properly.

3. Re-install PS Driver. The step-by-step manual is given at https://idphotocapture.com/ps-driver/.

GUI … has stopped working

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Error: "GUI … has stopped working"

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Issue:

When you try to start the IDPhoto or inPhoto application the error message GUI … has stopped working appears.

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Cause:

The application requires .Net framework 3.0 and .Net framework 4.5.

 

Solution:

Install .Net framework 3.0 or later and .Net framework 4.5 or later on your PC.

You can use the universal way – download the suitable .Net framework features from the Microsoft website. We suggest .Net framework 3.5 (Full Package) accessed at https://www.microsoft.com/en-us/download/details.aspx?id=25150 and .Net framework 4.5.2 accessed at https://www.microsoft.com/en-us/download/details.aspx?id=42642.

Or you can choose the more convenient way – install .Net framework features using Windows. The detailed instruction is given below.

 

 

If the issue persists after you have installed the .Net framework features, please re-install the application. Follow these steps:

1. Fully remove the application from your PC. A step-by-step guide is given in the article at https://idphotocapture.com/removing-inphoto-and-idphoto/.

2. Restart the computer.

3. Install the application.

COMPANY

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About

We are a leading company in ID Photography, ID Photo Processing, Camera Remote Shooting and Camera Control Software.

We are experienced team in software development, requirements analysis and customer support.

We are not simply developers of a software, but innovation company developed unique solutions for real-life tasks in digital camera control area.

 

Contact

Alex Chekhachev

location_companyKohtla-Jarve, Estonia, European Union

skype_companyalex.chekhachev

mail_companyinfo@idphotocapture.com

SUPPORT

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We provide full technical support for all our products. Our support is a continuous and free of charge service. Feel free to contact us. Our support team has been trained to help you troubleshoot any software issues.
 
You can choose the most convenient method to contact us for support.

support
HELPDESK

Preferred method is our helpdesk system. It helps to easily track your tickets and solve issues rapidly.
NEW SUPPORT TICKET
CHECK TICKET STATUS

Direct e-mail

You can use our direct e-mail address to get support from our team:

Contact form

You can use contact form for fast notice us about your issue:

    Name: (required)

    E-Mail: (required)

    Message:

    temp_home

    Comments Off on temp_home
    camera remote control

    Camera remote control and
    ID processing software

    Camera remote control is widely used for studio photography, light-box shooting, microscopy, shooting of hard-to-access places, etc. Development of modern security systems and identification technologies made remote shooting the most popular in Identification photography.

    We integrated camera remote control with full suite of utilities to create images meet any standards and requirements. So, we provide automated business solutions for any photo tasks. Our key specialization is photos for identification documents.

    Fastest Way To
    Quality Image Capture

    Camera_remote_control
    Camera remote control
    Control the camera from inPhoto, see a live preview on the computer screen, save the camera settings for each type of ID image.
    Full_process_automation
    Full process automation
    Capture and process images by one click – increase the efficiency of ID creation, streamline your business, remove unnecessary delays.
    ID_Image_processing
    ID Image processing
    Create ID photos meet any specifications, no matter the quality required or constraints of your working environment.
    TWAIN_image
    TWAIN image
    Transfer images directly to other software that support TWAIN protocol, all without the need for intermediate files.
    quality_image_capture
    unique solutions

    Unique solutions for
    your image tasks

    Our software products is a business solution: save time and effort and improve your staff performance and productivity. It’s a powerful and affordable tool with excellent performance that helps move your work or business to the next level.

    We have designed camera and image solutions since 2005 year. The unique expertise and knowledge we have accumulated during that time allow us to create for you elegant and powerful tools.

    Today, our products are used by thousands of customers worldwide.

    puzzle_01

    Powerful Tools
    Your wide opportunities

    puzzle_02

    Large Experience
    Since 2005

    puzzle_03

    Effective support
    We are ready to help

    Our Products

    inPhoto_ID_PS inPhoto ID PS

    Compact digital camera
    (PowerShot®) simplified control,
    ID processing, TWAIN

    inPhoto_Capture_PS inPhoto Capture PS

    Compact digital camera
    (PowerShot®) full featured control,
    ID and object processing,
    TWAIN, extra features

    inPhoto_ID_SLR inPhoto ID SLR

    SLR (EOS®) camera simplified
    control, ID processing, TWAIN

    inPhoto_Capture_SLR inPhoto Capture SLR

    SLR (EOS®) camera full featured
    control, ID and object processing,
    TWAIN, extra features

    inPhoto_ID_Webcam inPhoto ID Webcam

    Webcam control, ID
    processing, TWAIN

    IDPhoto_Processor IDPhoto Processor

    Batch ID processing of image
    files from disk, TWAIN

    Our Customers

    Temporary Post

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    Use Modern Compact Camera

    Digital compact (Point-and-Shoot) cameras have best value for many tasks. Our unique PS technology provide support for modern Canon PowerShot compact digital cameras. This is the only one solution on a market today!

    -

    Automate ID Processing

    We provide best automation for ID photo solutions - live preview face finding, automated cropping, control for face zoom and position, TWAIN support and many other features. Choose any type of capturing system or batch processing for your files.

    -

    Choose most suitable solution

    With our products you can always choose the best value system for your task - you do not need to sacrifice quality or overpay. Choose compact, reflex or webcamera for capturing - select price and quality that you need.

    -

    About our products

    Please, choose product most suitable for your task or contact us if you have any question or need a custom capture solution.

    Webcam_Box

    inPhoto ID Webcam

    Captures photo with any webcam and performs ID processing. Cheap and simple capture solution.

    PS_Box

    inPhoto ID PS

    Captures photo with modern Canon Powershot camera and performs ID processing. Best value solution for ID.

    SLR_Box

    inPhoto ID SLR

    Captures photo with Canon reflex (EOS) camera and performs ID processing. Best quality solution.

    Processor_Box

    IDPhoto Processor

    Batch ID processing of files collection.

    CapturePS_Box

    inPhoto Capture PS

    Universal capture solution for modern Canon Powershot cameras.

    CaptureSLR_Box

    inPhoto Capture SLR

    Universal capture solution for Canon reflex (EOS) camera.

    Our Customers

    Special software versions

    0

    All install files are virus/adware free and have check before uploading with latest Eset NOD32 antivirus. Please contact us if you have any issue with downloading.

    inPhoto ID Webcam (compact) 3.1.3

    Comment: Compact mode turned on by default.
    [Download]

    inPhoto ID 1.9

    Comment: Olympus support
    [Download]

    inPhoto Capture 1.9

    Comment: Olympus support
    [Download]

    inPhoto ID 1.9 Русская версия (guardant)

    Comment: Olympus support, Русская версия (guardant)
    [Download]

    inPhoto Capture 1.9 Русская версия (guardant)

    Comment: Olympus support, Русская версия (guardant)
    [Download]

    Jewel Photographer 1.10.0.142

    Comment:
    [Download]

    inPhoto Pro 1.10

    Comment:
    [Download]

    TransCam AC 1.10.0.144

    Comment:
    [Download]

    TransCam DC 1.10.0.142

    Comment:
    [Download]

    SmartePhoto Capture 1.10.0.141

    Comment: Guardant version, Guardant Key Info Utility [Download]
    [Download]

    ColorID inPhoto Capture 1.10.0.142

    Comment:
    [Download]

    CanonExchange 1.10.0.142

    Comment:
    [Download]

    CanonExchange Pro 1.10.0.144

    Comment:
    [Download]

    AG Advantage 1.8.1.63 Sentinel Key

    Comment: Sentinel Key Tools [Download]
    [Download]

    IDCM Image Capture Basic 1.10.0.142

    Comment:
    [Download]

    inFoto Capture 1.10.0.142

    Comment:
    [Download]

    Image Micro

    Comment:
    [Download]

    ImageCapturePlus

    0

    All install files are virus/adware free and have check before uploading with latest Eset NOD32 antivirus.
    Please contact us if you have any issue with downloading.



    ScreenCheck Image Capture Plus 4.18.35

    Image Capture Plus 4 captures from Canon PowerShot compact digital camera and process ID photos.

    For Windows: 11/10/8/7 (95.0 Mb)
    Release date: June 03, 2024
    Supported cameras: Canon PowerShot cameras
    Card Setup Utility

    To install and start working with inPhoto ID PS requires some additional setup (programming) of the camera SD card with CardSetup utility. inPhoto ID PS include CardSetup utility and install it. If you want you may use single CardSetup link: DOWNLOAD